No, not at all. Contacting us is just the first step in exploring whether home care is right for you. There's no commitment, no pressure and no obligation at any stage - including after the free assessment.

Just contact either branch and we'll let you know which covers your area (some areas are covered by both). You can call Canterbury on 01227 712300 or Dover on 01304 240424 or use our contact form and we'll direct your enquiry appropriately.

Hospital discharge enquiries are treated as urgent. Please call us directly (don't use the contact form) and let us know you're arranging hospital discharge. We'll expedite the assessment and aim to have c

If you have a complaint about our service, please contact us immediately on Canterbury 01227 712300 or Dover 01304 240424 or write to the Quality Manager at either office address. We'll acknowledge complaints within 3 working days and provide a full response within 28 days.

Safeguarding is taken extremely seriously. If you have concerns about the safety or wellbeing of someone receiving our care, contact us immediately on Canterbury 01227 712300 or Dover 01304 240424. Outside office hours, contact Kent County Council Safeguarding on 03000 41 61 61 (24/7). If someone is in immediate danger, call 999.